At Velina Rose, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns & Exchanges

• We offer a 7-day exchange policy from the date of delivery.
• Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• For hygiene reasons, certain intimate wear products may not be eligible for return or exchange once opened or used.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will review the issue and arrange a replacement if applicable.

Refunds

• Refunds are only provided if the ordered item is unavailable or if a replacement cannot be arranged.
• Approved refunds will be processed through the original payment method or an agreed alternative method.

Exchange Process

To request an exchange, please contact our support team within 7 days of delivery. Our team will guide you through the process and provide further instructions.

Shipping Costs

• Customers may be responsible for exchange shipping charges unless the item received was damaged, defective, or incorrect.
• Original shipping charges are non-refundable.

Need Help?

For all refund, return, or exchange requests, please contact us through our WhatsApp support available on our website. Our team will be happy to assist you.